Last updated: 31 August 2026
ATWOZ COSMETICS (PTY) LTD respects your privacy. This policy explains how we collect, use, share, store and protect personal information when you browse https://www.atwozcosmetics.com/, create an account, place an order, contact us, subscribe to marketing or otherwise interact with our business. We process personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable South African law.
1. Information we collect
Depending on how you use our services, we may collect your name, company details, billing and delivery addresses, email address, telephone number, order history, communication preferences, account details, transaction references, IP address, device and browser information, website activity, and information you voluntarily provide to us.
Payment-card information is generally processed securely by the selected payment provider. ATWOZ Cosmetics does not intentionally store complete card numbers or security codes unless expressly stated and lawfully permitted.
2. Why we use information
We may process information to operate the website; create and manage accounts; verify identity; process payments and orders; arrange delivery or collection; provide tracking and customer support; handle returns, complaints and warranty claims; prevent fraud; maintain accounting and legal records; improve products and website performance; and send marketing where consent or another lawful basis exists.
3. Legal basis
We process information where necessary to perform a contract with you, comply with a legal duty, pursue a legitimate business interest that does not unfairly override your rights, protect you or another person, or where you have given consent. You may withdraw consent where processing relies on consent, without affecting earlier lawful processing.
4. Sharing with service providers
We may share only the information reasonably required with payment processors, banks, couriers, logistics partners, hosting and IT providers, email or marketing platforms, professional advisers, insurers, suppliers handling a warranty claim, fraud-prevention services, regulators or law-enforcement bodies. We do not sell your personal information.
5. Cookies and analytics
Our website may use necessary cookies, session identifiers, analytics and similar technologies for shopping-cart operation, login, security, preferences, performance measurement and service improvement. Browser settings may be used to block or delete cookies, although parts of the website may then stop working correctly.
6. International processing
Some approved service providers may process information outside South Africa. Where this happens, we take reasonable steps to use a lawful transfer mechanism and require an appropriate level of protection consistent with POPIA.
7. Security and retention
We use reasonable technical and organisational safeguards designed to prevent unauthorised access, loss, misuse, alteration or disclosure. No internet transmission or storage system can be guaranteed completely secure. We retain information only for as long as needed for the stated purpose, legal record-keeping, dispute resolution, fraud prevention or enforcement of agreements, after which it is deleted, destroyed or de-identified where reasonably possible.
8. Your POPIA rights
Subject to applicable law, you may ask whether we hold your information, request access or correction, object to certain processing, request deletion where lawful, withdraw marketing consent, or complain about how information is handled. We may need to verify your identity before responding and may retain information where a legal obligation requires it.
9. Marketing
You may unsubscribe using the link in a marketing message or by contacting us. Opting out of advertising does not stop essential messages about your account, order, payment, delivery, security or customer-service request.
10. Children and third-party links
Our online store is not directed to children who cannot lawfully enter a transaction without a parent or guardian. External websites linked from our store operate under their own privacy practices, and we are not responsible for their content or handling of information.
11. Contact and complaints
Privacy requests may be sent to support@atwozcosmetics.com. You also have the right to approach South Africa’s Information Regulator where applicable. We may update this policy from time to time; the current version will remain published on this page.