Shipping Policy - ATWOZ Cosmetics

Last updated: 31 August 2026

This Shipping Policy applies to orders placed through https://www.atwozcosmetics.com/. ATWOZ Cosmetics uses approved third-party courier partners to deliver within South Africa and may offer collection where shown at checkout.

1. Delivery areas, charges and estimates

Available methods, delivery charges and estimated timeframes are displayed during checkout. They may depend on the destination, parcel size and weight, stock availability, courier service, public holidays and operational conditions. Delivery dates are estimates rather than guarantees unless we expressly agree otherwise in writing.

2. Processing

Orders are processed after payment and required verification are complete. Processing may take longer during promotions, weekends, public holidays, stock checks or unusually high order volumes. An order containing unavailable stock may be delayed, supplied in parts, substituted only with your consent, or adjusted by agreement.

3. Correct delivery details

You are responsible for supplying the recipient name, complete street address, suburb, city, province, postal code, contact number and any necessary access instructions. ATWOZ Cosmetics is not responsible for delay, failed delivery or additional courier cost caused by incomplete or incorrect information supplied by the customer.

4. Tracking and delivery attempts

Where tracking is available, details may be sent by email, SMS or another supported channel. Courier partners conduct delivery attempts under their own operating procedures and may contact the recipient, try again, direct the parcel to an available collection point, or return it to us. Additional costs caused by customer unavailability or incorrect details may be payable by the customer where permitted by law.

5. Collection orders

If collection is available, wait for confirmation that the order is ready before travelling to the collection location. The person collecting may be asked for the order number and proof of identity. Orders not collected within the communicated period may be cancelled or treated as an uncollected return, subject to applicable law and reasonable costs already incurred.

6. Delays outside our control

Weather, traffic incidents, road closures, strikes, civil disruption, power interruption, supplier shortages, courier backlogs, system failures, public holidays or other circumstances beyond reasonable control may delay an order. We will make reasonable efforts to provide an update when aware of a material delay.

7. Inspecting the parcel

Please inspect the outer parcel when it arrives. If it appears open, crushed, wet, tampered with or otherwise damaged, note this with the courier where possible and take clear photographs before opening. Report missing, incorrect or transit-damaged goods to support@atwozcosmetics.com as soon as reasonably possible and keep all packaging and the shipping label for investigation.

8. Refused or failed delivery

If a customer refuses a valid delivery or fails to collect it without lawful grounds, the parcel may be returned to us. After inspection, reasonable original delivery, return courier and handling costs may be deducted from any eligible refund to the extent allowed by law.

9. Risk and ownership

Risk generally passes when the goods are delivered to the address nominated by the customer, accepted by a person apparently authorised at that address, or collected by the customer or representative. Ownership remains with ATWOZ Cosmetics until full cleared payment has been received.